It Technician
DEPARTMENT OF HIGHER EDUCATION AND TRAINING
Overview
To provide Local Area Network and Desktop support services: Creating user account on desktop and laptop (mailbox and windows). Unlocking of password using Admin Pack.
Requirements
- A recognised National Diploma (NQF Level 6) in Information Technology or equivalent qualification
- At least one (1) to (2) two years’ work experience in the IT Field as an IT Technician
- The industry recognised certifications such as MCSE/ MCITP, A+, N+ Se curity +, ITIL as well as other IT governance framework will be an added advantage
- Good communication, problem solving, ICT infrastructure support and Customer relationship skills
- Network Administration, IT Service Management
- Sound knowledge COBIT 5 Foundation, ITIL and other IT Governance frameworks
Responsibilities
- To provide Local Area Network and Desktop support services: Creating user account on desktop and laptop (mailbox and windows)
- Unlocking of password using Admin Pack
- Setting up desktop, printers and data projectors
- Configuring mainframe applications
- Provide support of data migration during computer setup
- Provide telephonic support
- Troubleshooting of all issues reported
- Gather and analyses users’ issues in ICT and provide solutions
- Provide support for identified Level 8 and Level 9/10 issues where configuration solutions have already been documented on the ITIL
- IT helpdesk services: Provide first level contact and convey resolutions to customer issues as requested by level 8/9
- Perform any other related function as requested by Supervisor
- N.B
- All shortlisted candidates will be required to complete a relevant competency exercise
How to apply
Application instructions from the official source
DHET invites applicants to apply online on the New Z83 form by accessing the Departmental Website (click the ‘apply now’ button) or http://z83.ngnscan.co.za/apply and follow the easy prompts/instructions.
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Enquiries
Recruitment enquiries
Mr R Kgare/Ms XE Rikhotso/Ms P Morota Tel No: (012) 312 5165/5513/6389
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